Delivery and Returns

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Australia Domestic Shipping:

Free Standard Shipping & Returns: 2 – 6 business days (Australia Post)

Express Shipping $12.95: 1 – 3 business days (Australia Post)

Same Day Shipping $39.95: Order before 10am (AEST) for same-day delivery between 6pm and 9pm, Monday – Friday. Available in Metropolitan Cairns only.

We ship from Cairns – shipping time can vary. For up to date shipping times see the Australia Post website.

New Zealand Shipping:

Free Shipping & Returns – Australia Post International  | 7+ Business days 

DHL International Express Shipping | $30 | 2 – 4 Business Days 

International Shipping: 

Australia Post International | $11 | 10+ business days (Coming Soon)


We understand when you receive your Sanava J Gem in the mail, it may not be the right piece for you.
You can always exchange or return your order so long as: 

The items are unworn, undamaged, in re-sellable condition (i.e. no scratches or blemishes), and in their original packaging. Your return request is submitted within 30 days of receiving your original order.

Free Australian & New Zealand returns.

International returns – you are responsible to cover the costs of sending your item/s back to us. (we will send your exchange out free of charge)


We stand behind the quality of our gems, and offer a 12 month warranty. 
If you experience any material or manufacturing flaw, please contact us so that our customer support team can assist.

Have a question?
No problem, we’re here to help! Send us an email at